How you're billed | Per signal: You pay 10% of the price when data is ingested and the remaining 90% only when it's indexed. Filter out noise before indexing and you pay just 10% for it. | Billed per GB ingested plus per Full Platform user. AI, Pipeline Control and Live Archives are billed on top in compute credits. | |
|---|
Who gets full access | Every engineer gets access, without seat fees for observability. | Every Full Platform user is billed separately, at a high monthly rate. Most teams give full access to only a few people. | |
|---|
OpenTelemetry | Native. OTLP with semantic conventions end to end, every feature available. | Supports the OTel SDK and Collector, but with limits on payload size and attributes. The deepest APM features need New Relic's own agents. | |
|---|
Distributed tracing | Every span you send is kept. Sample in SignalControl only if you choose to. | New Relic's agents sample traces by default. Keeping every trace needs Infinite Tracing, which can raise your egress costs. | |
|---|
Trace retention | 30 days included for spans, logs and web events, 13 months for metrics. | 8 days by default for APM, traces and browser data. Longer retention costs extra through the more expensive Data Plus option. | |
|---|
Queries and dashboards | Dashboards and queries are built on PromQL across logs, metrics and traces. Perses dashboards are managed as code and versioned in Git. | Dashboards and queries are built on NRQL, New Relic's own query language. PromQL queries are supported, but translated into NRQL. | |
|---|
AI SRE | Agent0 works end to end: when an alert fires, it finds the root cause and opens a pull request with the fix. | New Relic's SRE Agent, still in preview, diagnoses alerts and recommends fixes. Automatic creation of pull requests is still in limited preview. Usage is billed in compute credits. | |
|---|
APM agents and onboarding | One install on Kubernetes instruments your services with OpenTelemetry, no code changes required. All features work with the standard OpenTelemetry SDKs and Collector, including continuous profiling. | New Relic recommends installing its own language agents, which give code-level detail and automatic service maps. Setup is straightforward, but if you ever switch vendors, you have to re-instrument everything. | Even |
|---|
Mobile and frontend monitoring | Website monitoring with Core Web Vitals and errors linked to backend traces. No mobile app monitoring. | Real-user monitoring for iOS and Android apps, plus browser monitoring, included in data ingest. | |
|---|
Database and network | Every database query shows up in your traces, with its timing. No dedicated database or network monitoring yet. | Database monitoring with query detail, plus network performance monitoring. | |
|---|
Security and compliance | SOC 2 Type 2. No security products. | Security RX vulnerability management, plus HIPAA and FedRAMP Moderate eligibility with Data Plus. | |
|---|
Free tier | 14-day free trial with every feature. | Small permanent free tier with one Full Platform user. | |
|---|