#41 - Platform as a Product: Why Internal Platforms Fail (and How to Fix Them) with Abby Bangser

About this Episode

Abby Bangser, founding principal engineer at Syntasso and co-author of “Platform as a Product,” joins Kasper Borg Nissen to unpack why most internal platforms struggle, and what it means to treat them like products.

They explore producer vs. consumer dynamics, why golden paths often fail, how to measure platform success, and the shift toward internal “platform marketplaces” that scale beyond a single team. The conversation also covers observability for vs. of the platform, and why AI is putting even more pressure on platforms to remove bottlenecks and make access to resources feel effortless.

Links mentioned in this episode:
Platform as a Product report: https://www.syntasso.io/platform-as-a-product-oreilly-report